Turn Microsoft 365 activity into connected business work.
theBRIDGE connects email, documents, people and actions through a common Work Item so work can move from Outlook to Teams and into governed SharePoint records with automation and visibility along the way.
The tools are connected. The business process often isn't.
Microsoft 365 connects the applications. But without a common process layer, every team builds its own approach to managing the work that crosses between them.
Disconnected
Each application holds part of the work. No single view of ownership, status or processing history.
Connected by theBRIDGE
One Work Item connects communication, collaboration and records through a common process.
Receive. Understand. Process. Collaborate. Govern. Monitor.
Start where the work already arrives.
Work arrives as email — customer enquiries, supplier requests, service tasks, approvals, contracts. Each one represents a piece of business work that needs ownership, status and follow-up.
Give the message business context.
The Work Item transforms communication into manageable business work without disconnecting it from the original conversation.
Turn repetitive handling into a controlled process.
Rules
WHEN should something happen?
Process Packs
WHAT sequence should happen?
Document Processing
What should happen to emails and files?
Configured processing can include:
- Create Work Item
- Assign owner
- Set status / category
- Set response target
- Apply metadata
- Process documents
- File to SharePoint
- Post to Teams
- Send saved reply template
Convert business content as part of the process — not as a separate task.
Process & File
Compose & Send
theBRIDGE includes its own embedded conversion service for transforming supported correspondence and Microsoft 365 content into PDF as part of filing, processing and outgoing email workflows.
Move the work into Teams without losing its history.
Internal collaboration should not require users to copy the email, re-upload attachments and explain the entire history again.
Know who is responsible for the next action.
- Owner
- Assignment
- Reassignment
- Status
- Activity History
- Teams Notification
Email read/unread state is not the same as business ownership.
See the state of the work — not just the state of the email.
Response Targets give operational visibility into how long a piece of work has been open and whether it is within the expected response window. They are not ITSM SLAs — they are lightweight indicators that help teams stay on top of their work.
Keep SharePoint as the governed record.
- Email filing
- Attachment filing
- Metadata
- PDF / document processing
- Filing Registry
- Already Filed
- SharePoint destination
- Work Item relationship
- Processing history
theBRIDGE does not replace SharePoint governance. It helps work reach the right SharePoint context.
Know whether the work has already been processed.
Keep the processing history connected to the work.
Activity gives users continuity across the process — from first receipt through to completion — in a single connected timeline.
Apply the same connected work model to different business processes.
Customer Service
- Enquiries
- Complaints
- Service requests
Procurement
- Supplier requests
- Quotes
- Approvals
Finance
- Invoice queries
- Payment correspondence
- Approvals
Legal / Contracts
- Contract review
- External correspondence
- Approvals
Add process without asking users to abandon the tools they already use.
theBRIDGE enhances the Microsoft 365 work environment by adding a connected process layer. Users continue to work in Outlook, Teams and SharePoint while the work flows through a common, governed model.
Configure the work model centrally.
The theBRIDGE Control Center gives administrators a single place to define workspaces, shared mailboxes, categories, statuses, rules, Process Packs, Teams mappings and response targets.
Changes apply across the organisation without requiring updates to individual user configurations.
One process layer across the Microsoft 365 environment.
- Microsoft Entra ID
- Microsoft Graph
- Outlook integration
- Teams integration
- SharePoint integration
- Azure-hosted backend
- Multi-tenant SaaS
- Dedicated Cosmos account per client
Reduce the operational gaps between communication, collaboration and records.
Clearer Ownership
Know who is responsible for every piece of work at every stage.
Consistent Processing
Use Rules and Process Packs to standardise how work is handled.
Less Repetitive Handling
Reduce manual steps by automating the repeatable parts of the process.
Better Follow-up
Use status and Response Targets to keep work on track.
Connected Collaboration
Move work into Teams with context, history and connected records.
Governed Outcomes
Keep SharePoint as the business record with consistent filing and metadata.
From first contact to final record.
Connect the work already happening in Microsoft 365.
Turn email, documents and collaboration into an owned, automated and governed business process without replacing Outlook, Teams or SharePoint.