Configure theBRIDGE from one administrative experience.
Manage tenant configuration, workspaces, Teams mappings, shared mailboxes, rules, Process Packs and operational settings through the theBRIDGE Control Center — with separate administration experiences for customer and platform operations.
Customer configuration and platform operations have different responsibilities.
Configure how theBRIDGE works inside the customer organisation.
- Workspaces
- Teams Mapping
- Categories
- Statuses
- Terminology
- Rules
- Process Packs
- Shared Mailboxes
- Notifications
Operate the SaaS platform and customer tenant lifecycle.
- Tenant onboarding
- Tenant overview
- Client detail
- Licensing visibility
- Provisioning state
- Platform health
- Readiness checks
- Support diagnostics
Configure the work model for your organisation.
Configuration counts reflect the number of items configured within the tenant. They are not live analytics.
Define the business context behind the work.
Each Workspace defines a business context — connecting a SharePoint location, Teams destination, default category, response target and Process Pack into one configured unit that shapes how work is captured and processed.
Connect business workspaces to the right Team and Channel.
Teams Mapping helps ensure collaboration is directed into the configured Microsoft Teams context for each workspace.
Define the language used to organise business work.
Administrators configure the categories and statuses used by the Work Item model. Categories classify the type of work; statuses track where it is in the process.
Let the platform speak the language your organisation uses.
theBRIDGE supports configurable terminology so selected concepts can better match the organisation's business language. Changes flow to the Outlook add-in, rule builder, Process Pack configuration and Control Center tenant administration.
Illustrative example — administrators enter singular and plural forms for each configurable term.
Manage reusable business processes centrally.
Administrators can create and manage reusable processing definitions that standardise how work is handled across the organisation.
Configure the mailboxes that feed operational work.
Register and manage shared mailboxes approved for theBRIDGE workflows. Each mailbox is linked to a workspace so inbound messages flow into the correct business context.
Define expected response windows for business work.
Response Targets provide operational visibility around approaching or overdue work. Notifications can be configured to alert teams through Microsoft Teams when a response target is due or has been exceeded.
Manage settings that apply across the customer environment.
Configurable business terms across the platform
Feature entitlements available for the tenant
Business context, SharePoint locations and Teams mappings
Configured Graph and mail integration context
Teams notification configuration for response targets
Your organisation controls AI.
AI assistance in theBRIDGE is an optional, governed capability. Administrators decide whether it is available, and people can see when it is.
Opt in per organisation
AI processing is off until your organisation allows it. Switch it off again and future AI requests are blocked.
Clear to users
The add-in checks availability before offering AI, explains when it is unavailable, and shows people their own AI usage.
Usage governance
Platform administrators can apply a monthly allowance and review recorded AI usage for the billing period.
Review before use
Generated drafts are labelled as AI-generated and need a person to review and insert them.
Operate the SaaS platform across customer tenants.
PlatformAdmin is the operational administration experience for managing tenant lifecycle, provisioning, platform health and support diagnostics. Platform operations resolve the relevant tenant context before acting on tenant-specific services.
See each customer tenant's operational state.
Understand the configuration and readiness of an individual tenant.
Keep tenant licensing visible alongside platform operations.
Licensing provides visibility into subscription assignment, seat allocation, feature entitlements and renewal state across tenants.
See where a tenant is in the onboarding process.
Know whether the tenant has the services it needs.
See the state of key platform dependencies.
Give support teams useful context when something needs attention.
Diagnostics provide operational context for investigating tenant readiness and platform configuration.
Understand which platform capabilities are available for a tenant.
Keep tenant provisioning connected to the underlying data plane.
PlatformAdmin can see whether the customer's dedicated data plane has been provisioned and registered. Each client receives a dedicated Cosmos account for configuration and operational data.
Keep customer administration scoped to the correct tenant context.
TenantAdmin experiences operate within the customer's tenant configuration.
Platform operations resolve the relevant tenant context before acting on tenant-specific services.
Each tenant's operational data is stored in a dedicated client data plane, separate from other tenants.
The Control Center is designed to enforce tenant-aware access boundaries.
Turn central configuration into consistent user experiences.
See how administration becomes a business process.
Give each administrator the controls relevant to their responsibility.
Tenant Administrator
- Business configuration
- Microsoft 365 mapping
- Automation configuration
- Workspace setup
Platform Operator
- Tenant lifecycle
- Provisioning
- Readiness
- Health and diagnostics
Configure the tenant. Operate the platform. Keep the experiences connected.
Configure the process behind the work.
Use the theBRIDGE Control Center to manage tenant configuration, Microsoft 365 mappings, automation and operational readiness from one administrative experience.