Turn repeatable work into one controlled process.
Process Packs combine multiple theBRIDGE actions into reusable business workflows so users and automation can carry out consistent processing across Outlook, Teams, SharePoint and Work Items.
The same business process should not depend on someone remembering every step.
Rules decide when. Process Packs define what happens.
Run a complete business process when the user needs it.
Process Packs can be selected directly from Outlook when processing work. The user chooses a pack, reviews the actions and executes the entire sequence in one step.
Let rules launch the right process automatically.
Rules = trigger logic. Process Packs = processing sequence.
Define the process once. Reuse it consistently.
Keep the Work Item moving as part of the process.
- Create or update a Work Item
- Set category and status
- Assign owner
- Set response target
- Apply metadata
Include document conversion as part of the business process.
PDF conversion participates as a configured step within Process Pack processing. Convert emails and attachments to PDF before filing to SharePoint, so the governed record is consistent and tamper-resistant.
Bring collaboration into the process at the right step.
Include customer communication in the same process.
Process Packs can send controlled reply templates as a configured step. Templates are saved and managed centrally, not generated on the fly.
- Send saved reply templates as part of the process
- Controlled, consistent customer communication
- Templates managed centrally through Control Center
- Reply sent at the configured step in the sequence
Build packs around the work your teams repeat every day.
- Create Work Item
- Set category
- Assign owner
- Set response target
- File to SharePoint
- Send acknowledgement
- Update Work Item
- Priority = High
- Assign Team Lead
- Set response target
- Post to Teams
- Send acknowledgement
- Create Work Item
- Assign Approvals team
- Apply metadata
- File to SharePoint
- Post to Teams
- Create Work Item
- Convert to PDF
- Apply metadata
- File to SharePoint
- Post to Teams
Retry failed processing without creating a second piece of work.
When a step fails, the Process Pack can be retried against the existing Work Item. Context and completed steps are preserved, so the process picks up where it left off.
See what the process did.
Turn business knowledge into a repeatable process.
Fewer missed steps
Every configured action runs as part of the defined sequence.
Consistent processing
The same process runs the same way regardless of who triggers it.
Less repetitive handling
Users execute a single pack instead of repeating individual steps.
Easier onboarding
New team members follow the same defined process from day one.
Shared process definitions
Process Packs are configured once and available across the tenant.
Connected activity history
Every execution is recorded so you can see what the process did.
Manage Process Packs as part of tenant configuration.
TenantAdmin manages all Process Packs through the Control Center. Create, edit, activate or deactivate packs centrally — changes apply across the tenant immediately.
Explore AdministrationConnect the trigger, process and governed outcome.
Build the process once. Use it whenever the work arrives.
Use Process Packs to turn repeatable Outlook, Teams and SharePoint work into consistent, connected business processes.