AI assistance that works with your business process.
Prepare better responses using relevant email context, work within familiar Microsoft 365 experiences, and keep people in control of AI-assisted decisions.
- Outlook
- theBRIDGE
- Teams
- SharePoint
Intelligence is more useful when it is connected to the work.
theBRIDGE combines AI-assisted experiences with its established work management, collaboration and document-processing capabilities across Microsoft 365.
- Email arrives in Outlook Work starts where your people already are.
- AI helps prepare a response A suggested reply, based on the message and your instructions. AI-assisted
- A person reviews the suggestion Edit, regenerate or insert it into the reply.
- theBRIDGE workflows manage the work Work Items, filing, PDF conversion and automation.
- Teams supports collaboration Assignment and conversation around the work.
- SharePoint keeps the record Governed storage for the business record.
AI supports the reply step. Work Items, Teams, SharePoint and filing continue to work as they always have.
Work with context
Use the relevant available email context to assist reply preparation.
Remain connected
Continue working with existing theBRIDGE Work Items, document processing and collaboration features.
Keep control
Review AI-generated content before using it in business communication.
From reading an email to preparing a response.
While you are reading a message, Draft a Reply prepares a suggestion for you to work from. Nothing is created in Outlook or sent until you choose to.
- Select an email in Outlook.
- Choose Draft a Reply.
- Select a tone: Professional, Friendly, Concise or Detailed.
- Add instructions if you want to steer the reply.
- Generate a suggested response.
- Review and edit it, regenerate, copy it, or open it as a reply.
A more confident reply, without leaving Outlook.
Use theBRIDGE to prepare a response based on the selected message, your preferred tone and additional instructions. Review the result and insert it into your Outlook reply.
- Message selection
- Choose which message in the conversation you are replying to.
- Tone
- Professional, Friendly, Concise or Detailed.
- Optional instructions
- Tell the draft what the reply should say.
- Regenerate
- Ask for another version if the first is not right.
- Copy
- Take the text anywhere you need it.
- Insert into reply
- Place the draft at the cursor in your Outlook reply. Nothing is sent.
Prepare the reply. Find the document. Complete the response.
AI-assisted writing sits alongside the compose and document functions theBRIDGE already provides in Outlook. Each step is a separate, deliberate action.
- AI-assisted reply Prepare the wording with Help me reply. AI-assisted
- Find or prepare documents Search documents, folders and sites in Microsoft 365 from the compose pane. Existing theBRIDGE capability
- Attach, link or convert Attach the original, attach a PDF, add an email as PDF, or insert a link. Existing theBRIDGE capability
- Review and continue Check your message, then continue with the existing Send & Process workflow. Existing theBRIDGE capability
Two conversion paths, neither of them AI
Emails are converted to PDF by theBRIDGE's own conversion service. Supported Office documents can be attached as PDF using Microsoft Graph. PDF conversion is not an Azure OpenAI function.
Learn more about the document tools
See how filing, search, PDF conversion and Send & Process work across Outlook. Explore the Outlook Work Hub
AI can suggest. Your people decide.
AI is there to give people a head start on business communication, not to take the decision away. Your existing mailbox and Microsoft 365 permissions continue to apply.
AI can make mistakes. Reviewing a draft before you use it remains your team's responsibility.
AI participation should be your organisation's choice.
AI in theBRIDGE is optional and governed per organisation, from the Control Center.
AI assistance with organisational oversight.
Usage governance is an early part of the AI foundation. This is what is in place today; commercial terms are discussed separately.
One shared intelligence layer. Connected to theBRIDGE.
theBRIDGE uses a reusable AI service built into the platform, so AI operations follow the same access, consent and usage rules. Today it powers reply drafting in Outlook; other AI operations are not part of this page.
See the platform architecture- Outlook and supported product experiencesA person asks for help in the add-in.
- theBRIDGE backend servicesThe request reaches the platform, not the AI provider directly.
- Authorisation, organisation consent and usage controlsAccess, your organisation's AI choice and usage checks apply before any content is processed.
- Azure OpenAI processingA shared Microsoft Azure OpenAI service prepares the result.
- Result returned for user reviewThe person reviews, edits and decides what to do with it.
Questions about AI in theBRIDGE.
What AI capabilities are available in theBRIDGE?
AI-assisted reply drafting in Outlook: Draft a Reply while reading a message, and Help me reply while composing. You can choose a tone, add instructions, regenerate, copy, and insert the draft into your reply.
Do users need Microsoft 365 Copilot?
theBRIDGE's centrally provided AI functions do not inherently require a separate Microsoft 365 Copilot licence. Your normal Microsoft 365 and theBRIDGE licensing requirements still apply, and theBRIDGE AI is not Microsoft Copilot.
Can our organisation disable AI processing?
Yes. AI is optional and is off until an authorised administrator in your organisation allows it. Your organisation can turn it off again, which applies to later requests.
Does theBRIDGE automatically send AI-generated replies?
No. A person asks for a draft, reviews it, and chooses whether to insert it into their reply. Inserting a draft does not send the email.
How does AI work with existing theBRIDGE features?
AI helps prepare the reply. Filing, Work Items, Teams collaboration, SharePoint records and PDF conversion are separate theBRIDGE capabilities that work with or without AI.
How is AI usage controlled?
People can see their own AI usage in the add-in, and usage is recorded. Platform administrators configure and activate monthly allowances for each organisation. Please speak to us about commercial terms.
Can we use theBRIDGE without enabling AI?
Yes. Supported filing and work-management functions do not depend on AI being enabled.
Bring AI assistance into your Microsoft 365 workflow.
Discover how theBRIDGE combines AI-assisted responses with connected work management, collaboration and governed records.