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Connected work across Microsoft 365

One work process across Microsoft 365.

theBRIDGE connects communication in Outlook, collaboration in Teams and governed records in SharePoint through a common Work Item, automation and operational visibility.

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The gap between the tools

Microsoft 365 has the tools. The work between them is the problem.

Business processes rarely stay inside one Microsoft 365 application. Customer communication may begin in Outlook, internal collaboration happens in Teams, and the final governed record belongs in SharePoint. theBRIDGE keeps that work connected as it moves between them.

O Outlook

External communication

  • Incoming email
  • Shared mailboxes
  • Attachments
  • Customer & vendor communication
T Teams

Internal collaboration

  • Discussion
  • Assignment
  • Approvals
  • Proactive notifications
S SharePoint

Governed record

  • Documents
  • Metadata
  • Filing location
  • Processing history
B theBRIDGE Work Item

theBRIDGE does not replace Outlook, Teams or SharePoint. It connects the work that moves between them.

The common business object

One Work Item keeps the whole process connected.

A Work Item brings together the email conversation, documents, people, metadata, actions and governed SharePoint record so the full business context stays connected from first contact to final outcome.

O Outlook T Teams S SharePoint
Work Item Customer enquiry In Progress
  • Conversation Original email thread and replies
  • Attachments Documents, PDFs and related files
  • Workspace Governed SharePoint destination
  • Metadata Classified, searchable properties
  • Owner Assignment and accountability
  • Status New → Assigned → In Progress → Completed
  • Due date Response target and deadline tracking
  • Teams Collaboration in context
  • Approvals Tracked and auditable decisions
  • Activity Full processing history and audit trail
Automation Rules and Process Packs can act on Work Items automatically.
Activity & Visibility Every action is part of the processing history and visible in Activity Hub.
Work from Outlook

Turn Outlook into a place where work gets processed.

Capture, understand and process business work without forcing users to leave the inbox.

  • Save emails and attachments to SharePoint
  • Convert emails, attachments and Microsoft 365 content to PDF
  • Search SharePoint and attach content
  • Work Items with full conversation context
  • Shared mailbox queues and bulk processing
  • Send & Process with rules and automation
  • Filing Registry and Already Filed detection
  • Extract and update SharePoint metadata
  • Response targets and Activity Hub
Explore Outlook Work Hub
Built-in Document Conversion

Convert content to PDF as part of the work process.

Convert emails, email-and-attachment packages, supported attachments and Microsoft 365 content to PDF as part of filing, processing and outgoing email workflows.

Collaborate in Teams

Move work into Teams without losing its context.

Bring the same Work Item into Teams so people can collaborate, assign, approve and act without disconnecting the work from Outlook or SharePoint.

  • Workspace → Team / Channel mapping
  • Escalate to Teams
  • Teams Work Hub
  • Actionable Work Item cards
  • Assignments
  • Proactive notifications
  • Teams approvals
  • Due-soon & overdue notifications
  • Rule Builder → Post to Teams
  • Process Pack → Teams
Explore Teams Work Hub
Automation

Automate routine work without disconnecting the process.

Use rules to identify work, apply business conditions and trigger actions across Outlook, Teams and SharePoint.

When
Incoming email matches conditions
Conditions
  • Sender
  • Shared mailbox
  • Subject / keywords
  • Workspace
  • Metadata
  • Work Item state
Actions
  • Create / update Work Item
  • File to SharePoint
  • Apply metadata
  • Assign work
  • Set response target
  • Post to Teams
  • Send notification
  • Run Process Pack
  • Send automatic reply — saved template
  • Update status
Explore Automation
Repeatable processes

Turn repeatable work into one controlled action.

Process Packs combine multiple actions into a reusable business process so users can execute consistent work without manually repeating every step.

Rules decide WHEN something happens. Process Packs define WHAT sequence runs.

Process Pack: Customer Enquiry
  1. 1 Create / update Work Item
  2. 2 Apply metadata
  3. 3 File email + attachments
  4. 4 Assign owner
  5. 5 Set response target
  6. 6 Post to Teams
  7. 7 Send acknowledgement
  8. 8 Record activity
  • Manual execution from Outlook or Teams
  • Rule-triggered execution
  • Works across Outlook, Teams and SharePoint
  • Processing history stays visible
Explore Process Packs
Shared mailbox operations

Turn a shared inbox into a managed work queue.

Give teams clear ownership, status, response expectations and processing visibility while keeping the complete email and document context connected.

  1. 12 New
  2. 8 Assigned
  3. 6 In Progress
  4. 3 Waiting
  5. 27 Completed
Work item Owner Status Response target
Customer enquiry In Progress Due 2h
Service request Assigned Due today
Invoice query New Unassigned
Claim submission Waiting Overdue
  • Assignment & ownership
  • Response targets
  • Bulk Actions
  • Send & Process
  • Filing Registry / Already Filed
  • Rules & automation
  • Escalation to Teams
  • Activity Hub
Explore Shared Mailbox Operations
Governed records

Keep the work moving. Keep the record governed.

theBRIDGE keeps day-to-day work connected to the correct SharePoint record so emails, attachments, metadata and processing history reach the right governed location.

Outlook = communication

Teams = collaboration

SharePoint = governed record

theBRIDGE connects them.

Explore Governance & Records
  • Email filing
  • Attachment filing
  • PDF processing
  • Metadata extraction
  • Metadata updates
  • Workspace / library / folder destination
  • Filing Registry
  • Already Filed detection
  • Search and reuse content
  • Work Item linkage
  • Processing history
Operational visibility

Know what needs attention before work gets missed.

Use Activity Hub and Response Targets to understand ownership, processing history and approaching deadlines across Work Items.

Response targets
  • 14 On Track
  • 5 Due Soon
  • 2 Overdue
  • 38 Completed

SLA-lite visibility for business work — not a full ITSM platform.

Work Item activity
  1. Email received 09:02
  2. Work Item created 09:03
  3. Assigned to Alex 09:05
  4. Metadata applied 09:06
  5. Posted to Teams 09:12
  6. Approval completed 10:20
  7. Response sent 10:24
  8. Filed to SharePoint 10:25
Central administration

Configure the platform from one Control Center.

TenantAdmin Customer-side administration
  • Workspace Management
  • SharePoint configuration
  • Team / Channel mapping
  • Shared mailbox configuration
  • Rule Builder management
  • Process Packs
  • Response Targets
  • Tenant settings
PlatformAdmin SaaS platform operations
  • Tenant onboarding
  • Tenant visibility
  • Platform configuration
  • Service visibility
  • Subscription / platform operations
  • Operational support controls

TenantAdmin manages a single tenant. PlatformAdmin operates the SaaS platform and does not cross tenant security boundaries.

Explore Administration
Enterprise platform

Built for Microsoft 365 environments.

Microsoft 365
  • Outlook
  • Teams
  • SharePoint
  • Microsoft Entra ID
  • Microsoft Graph
theBRIDGE SaaS
  • Work Item services
  • Processing APIs
  • Automation
  • Process Packs
  • Teams integration
  • Administration
Client data plane
  • Dedicated Cosmos account / data plane per client
Microsoft Azure
  • Azure-hosted backend services
  • Multi-tenant SaaS
  • Microsoft Entra ID authentication
  • Microsoft Graph integration
  • Outlook, Teams and SharePoint integration
  • Dedicated client data plane per tenant
  • Azure-hosted backend
  • Tenant-aware administration
Explore Platform Architecture

Bring your Microsoft 365 work together.

Connect communication, collaboration, automation and governed records through one consistent work process.

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