Built to connect work across Microsoft 365.
theBRIDGE brings Outlook, Teams and SharePoint together through a Microsoft 365-connected SaaS platform, using Entra ID, Microsoft Graph and Azure-hosted services while keeping tenant-aware configuration and client data separated.
Work with the Microsoft 365 tools your users already use.
Outlook
- External communication
- Email processing
- Work Items
- Filing
- Search
- Send & Process
Teams
- Collaboration
- Assignments
- Approvals
- Notifications
- Work Hub
SharePoint
- Documents
- Metadata
- Governed records
- Workspace destinations
Entra ID
- Identity and authentication
Microsoft Graph
- Microsoft 365 service integration
Bring the process into the inbox.
theBRIDGE extends Outlook with processing and Work Item capabilities while relying on the central platform for business logic and Microsoft 365 integration.
Carry the same Work Item into collaboration.
Teams operates as another experience around the same work context rather than a separate disconnected record.
Keep SharePoint as the destination for governed content.
theBRIDGE helps content reach the configured SharePoint context while preserving Work Item and processing relationships.
Use Microsoft Entra ID for user identity and access.
Microsoft Entra ID authentication for user identity
Tenant-aware access resolved through the Microsoft Entra tenant ID
User identity used across Outlook, Teams and Control Center experiences
Customer Entra ID policies continue to operate at the Microsoft 365 identity layer
Connect the process to Microsoft 365 through supported APIs.
One platform behind the Outlook, Teams and administration experiences.
One Work Item connects the experiences.
Use a common automation layer across the process.
Rules and Process Packs operate through the shared platform instead of being isolated per application.
Keep conversion and document handling inside the process.
AI assistance, governed by the platform.
AI requests from the add-in pass through a platform AI service that checks whether your organisation has enabled AI, applies usage governance, and records activity. Reply drafting uses Microsoft Azure OpenAI when your organisation allows it.
- Outlook add-in
- Organisation consent and usage checks
- Platform AI service
- Azure OpenAI
Run one SaaS platform with tenant-aware configuration and processing.
theBRIDGE is a multi-tenant SaaS platform. Each customer tenant has its own configuration and context, mapped through its Microsoft Entra tenant ID.
Tenant-aware services resolve the relevant customer context before processing, ensuring configuration, rules and data are scoped to the correct tenant.
Each client is provisioned with a dedicated Cosmos account for operational data, providing clear separation between client data stores.
Keep operational data separated by client.
Each client is provisioned with a dedicated Cosmos account and data plane for theBRIDGE operational data, providing a clear separation between client data stores while the shared SaaS platform delivers the application services.
Store the context needed to run the work process.
theBRIDGE Operational Context
Microsoft 365 Content
Remains in Microsoft 365 (Outlook, Teams, SharePoint)
Run the processing layer on Azure-hosted services.
Manage the platform through the Control Center.
Tenant Administration
Platform Administration
Resolve access in the correct tenant context.
Tenant context is resolved from the authenticated user's Microsoft Entra tenant ID
Backend services validate tenant context before returning or modifying tenant-specific data
Client data planes are provisioned separately, scoping operational data to the correct client
theBRIDGE is designed to enforce tenant-aware access boundaries across platform services.
Respect the Microsoft 365 permission model.
Where theBRIDGE accesses Microsoft 365 resources, access is governed through configured app permissions, user context and Microsoft 365 permissions as applicable to the feature.
Microsoft Graph certificate authentication is configured at the platform level, and Microsoft admin consent is tracked as part of tenant readiness.
Connect shared mailbox work to the same platform services.
Keep processing visible when work spans multiple services.
Execution and activity status tracked per Work Item
Retry and reprocessing supported where applicable
Work Item context preserved across retry attempts
Diagnostics available for tenant-level health checks
Give administrators visibility into key service dependencies.
Build on the identity and access foundations already used by Microsoft 365.
Entra ID Authentication
User identity managed through Microsoft Entra ID
Tenant-Aware Access
Services resolve the correct tenant context before processing
Microsoft Graph
Microsoft 365 interactions through supported Graph APIs
Permission Boundaries
Microsoft 365 permissions govern access to customer resources
Dedicated Client Data Plane
Each client provisioned with a separate Cosmos account
Azure-Hosted Services
Platform services hosted on Microsoft Azure infrastructure
How the pieces fit together.
Add the process layer without replacing the platform underneath it.
Outlook
remains communication
Teams
remains collaboration
SharePoint
remains governed information
Entra ID
remains identity
theBRIDGE
connects the process
A Microsoft 365-connected SaaS architecture.
Connect Microsoft 365 through one work platform.
Bring Outlook, Teams and SharePoint together through a tenant-aware SaaS architecture designed for connected processing, collaboration and governed records.